ETROOPER TERMS & CONDITIONS
The present Terms and Conditions govern the contractual relationship between ETROOPER, the SELLER and the BUYER, which both sides fully accept.
These general sales terms prevail over all other conditions contained in any other document, unless there is prior written consent. The BUYER acknowledges having read and understood at the time of purchase all present sales conditions, detailed hereunder and expressly accepts them without any reservation.
The automatic registration system is considered as proof of the nature, content and date of the order. ETROOPER Limited confirms the acceptance of e-orders from the BUYER who has to release his/her email address.
A sale will be considered as concluded as soon as the BUYER receives a Confirmation Order. ETROOPER preserves the right to cancel any order from a BUYER with whom there is a dispute about payment of a previous order. All personal data released to ETROOPER the BUYER at the time of purchasing must be correct and exact. ETROOPER declines any responsibility caused by any error in the wording - by accident or on purpose - of the personal data which makes proper delivery of the merchandise to the BUYER impossible. These errors generate extra delivery costs for which the BUYER will be accountable.
Our products are tailored to your specifications and have varying delivery times in generally it is 2-3 weeks. To get more information about the estimated delivery time for any product, please get in touch with us on email@example.com
4. Refund and return policy
The BUYER has 14 DAYS from receipt of merchandise to form an opinion and in case of non-satisfaction, to return the goods. To be entitled to an exchange or refund, the BUYER must submit photographs of the unwanted merchandise prior to repacking the item in its ORIGINAL packaging, with all accessories, instruction manuals and documentation before the merchandise may be returned to the warehouse. For further information, please contact ETROOPER Customer Service Department at firstname.lastname@example.org
If you decide to return your order, you need to contact our custumer service. You can call or write a mail to email@example.com
Customer support will send you a RETURN FORM. To return your order you need to fill this form and follow the steps:
1 - Fill in the RETURN FORM and send it to firstname.lastname@example.org
2 - Print out your filled in return form and add the first page into the package you are returning to the given address of the warehouse.
3 - Do not forget to send your received ORDER NUMBER, and your return track and trace code to our customer support email@example.com
4 - When we have received your returned order, we'll check it
5 - We will pay you back by bank transfer within 14 days
All returned merchandise - except damaged merchandise - must arrive in the ORIGINAL PACKAGING and in GOOD CONDITION at the warehouse. Once the goods have been received at the warehouse, ETROOPER will reimburse the amount paid by the BUYER, including the primary delivery cost but not the return-cost of the merchandise, which is the BUYER’s responsibility.
Refunds are due by ETROOPER within 14 days.
For all DAMAGED merchandise ETROOPER Ltd takes responsibility and grants the RETURN-COST as well as a NEW DELIVERY COST.
Prices are in EUROS, including tax. Shipping costs are stated on each product descriptions. The price quoted in the Confirmation Order is the final price for all EEC countries. The price includes the value of the products, the costs of handling, packaging and storage of products, and shipping costs.
The BUYER's shipping cost shown on the Confirmation Order represents only a small portion of the total shipping cost.
6. Payment methods
The price charged to the BUYER is the price indicated on the Confirmation Order from ETROOPER. The product price is payable on the day of order. Payment may be made by Bank-Transfer or Credit Card payment OR PAYPAL. The BUYER'S Credit Card Number is therefore directed straight to the servers of the bank in a secure environment WITHOUT passing through the server of ETROOPER's web site, ensuring even more security. The BUYER'S Credit Card Number is ONLY known to ETROOPER banking partner. The order validated by the BUYER shall not be considered effective until the bank remittance centers concerned have given their approval. In case of refusal of such centers, the order will automatically be canceled and the BUYER notified by e-mail. In addition, ETROOPER reserves the right to refuse any order from a BUYER with whom there is a dispute.
Once the order had been successfully completed the BUYER's Credit Card Account will be charged.
During the order checkout and payement process, all the data you enter on the web site are secured using SSL-encryption for protection. Therefore all your personal information are protected.
This contract is subject to United Kingdom & IrishLaw. ETROOPER cannot be held liable for damages of any kind, which could result from a malfunction or improper use of products. The same is true for any changes to products by the manufacturers. ETROOPER’s responsibility is limited to the amount of the order and does not extend to simple mistakes or omissions that exist despite all precautions taken in the presentation of products.
With that in mind, ETROOPER pledges to respond to any claim made by the BUYER quickly and in good faith.
Should problems arise during the fulfillment hereof, the BUYER is encouraged to seek an amicable solution with the help of a professional association, a consumers organization, or any other counsel of his/her choice. The effort to reach an amicable settlement does not interrupt the “short term” of the legal guarantee, nor the duration of the contractual guarantee.
9. Cancellation of Order
Once your item has been paid for manufacturing is under taken. All items are handmade.
You will own the goods once we have received your payment in full. We do not offer any credit facilities at the moment. We will issue you with an electronic invoice once we have dispatched the goods to you, and a tracking number from our transport contractor will be mailed to you if you provided us with your correct email address. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
- Items which are in stock will be shipped out and handed over to the transport company between 1 to 5 working days. Once the ordered item(s) have been handed over to the transport company you can not cancel or change the order anymore without costs for you. If you have to cancel your order after the item(s) have been handed over to the transport company, the full costs of shipping and handling and any related costs have to be paid on clients charge.
-All items which are not in stock, and will be (are produced) on demand, can be cancelled in-between of 5 working days after ordering. Any related costs as for example bank fees etc. have to be paid on clients charge.
All of our products are guaranteed for 1 years following the date of receipt.
If within 1 year an item presents an obvious malfunction or is in poor conditions beyond normal wear and tear - the BUYER may claim an exchange, a replacement or a refund. ETROOPER cannot be held liable for non-compliance with regulations and laws in force in the receiving country. ETROOPER’s responsibility is systematically limited to the value of the product in question.
HOLDER OF THE TREATMENTETROOPER handles the personal information in accordance with the United Kingdom & Irish Law. The information is entered into the ETROOPER database as a result of the acquisition of the consent of the interested person, except the cases stated in the United Kingdom & Ireland Law. In accordance with the above-mentioned law, the treatment of the personal data shall be based on the rule of correctness, legality and transparency and on the protection of Customer discretion and rights. The Holder of the treatment is ETROOPER. The Marketing Department of ETROOPER. is responsible for the treatment, also according to the provisions of the United Kingdom & Ireland Law. The list of the Administrators is available at the social headquarters of ETROOPER. In order to find and consult it, it is required to refer to the Administrators above mentioned.
TREATMENT CONDITIONSPersonal data are collected with the purpose of contractual, administrative-accounting, commercial, statistical and for the increase of normal trade contacts. Their treatment takes place in a manual and computerized way. The acquired data could be transmitted to the forwarding agent, responsible for the fulfillment of the purposes above mentioned, as well as for marketing, advertising, promotional campaigns and for market research. At ETROOPER, the personal data could be transmitted to the staff of the Marketing and Administration Departments.
RIGHTS OF THE PERSON CONCERNED
According to the provisions the above mentioned Law, the subjects to which the personal data are referred can obtain in anytime:
- confirmation of the existence or less of the data
- the acquaintance of the content and the origin
- verification of rightness
- integration or updating
According to the same article, the subjects have the right to:
- demand the cancellation of the data
- demand the transformation in an anonymous way
- demand the block of the data treated in violation of the law
- oppose in any case, for legitimate reasons, to their treatment
- For exercising their rights, it is necessary to contact ETROOPER to the following e-mail address: